Effective Date: August 30th, 2026
Welcome to WoundCafe. These Terms of Service ("Terms") govern your access to and use of the woundcafe.com website and the community platform located at hub.woundcafe.com (together, the "Platform"). By accessing, browsing, registering for, or using the Platform in any manner, you ("you", "your", or "User") agree to be bound by these Terms, our Privacy Notice, and any additional policies referenced in these Terms or made available by hyperlink.
If you do not agree with these Terms, do not access or use the Platform.
1. ABOUT US
WoundCafe Ltd ("WoundCafe", "we", "our", "us") is a company incorporated in England and Wales with company number 17338310 and registered office at Woodspeen West, Woodspeen, Newbury, RG20 8BU, United Kingdom.
WoundCafe connects businesses and professionals across global niche MedTech markets — initially focusing on wound care — to facilitate collaboration in product design, development, commercialisation, regulatory approvals, and related services.
2. ELIGIBILITY
You must be at least 18 years old and have the legal capacity to enter into contracts to use the Platform. You represent and warrant that you meet these requirements and that you will comply with all applicable laws and regulations when using the Platform.
The Platform is intended for use by individuals acting in a professional or business capacity. It is not intended for personal or household use.
3. ACCOUNT REGISTRATION AND SECURITY
Registration Information. To access certain features, you must create an account. You agree to provide accurate, current and complete information and to keep it updated.
Account Security. You are responsible for safeguarding your login credentials. You must notify us immediately at support@woundcafe.com of any unauthorised use of your account or any suspected security breach.
One Account Rule. You may maintain only one active account unless we expressly approve otherwise.
Accounts Are Personal. Your account is personal to you. You must not share, sell, transfer or allow others to use your account or login credentials.
4. COMMUNITY PARTICIPATION
Professional Conduct. You agree to interact respectfully with other Users and to refrain from harassment, personal attacks, discriminatory language and sustained hostility. You must comply with the content standards and prohibited conduct set out in clauses 4 and 9.
User-Generated Content ("UGC"). You are solely responsible for the UGC you post, including text, files, images and links. You warrant that you have all rights necessary to post such content and that it does not violate any third-party rights or any applicable law.
Content Standards. UGC must be accurate where it states facts, genuinely held where it states opinions, and compliant with applicable laws in the United Kingdom and in the country from which it is posted.
No Patient Information. The Platform is a professional and commercial networking environment. It is not a clinical system and must not be used to record, discuss or transmit information about identifiable patients. You must not post any information from which a patient could be identified, whether directly or indirectly. This includes names, initials, dates of birth, addresses, hospital, NHS or insurance numbers, dates of admission, treatment or surgery, and photographs or images from which an individual could be recognised — including by reference to tattoos, jewellery, distinctive features, visible surroundings, or embedded file metadata.
Where clinical matters are discussed, they must be discussed in general terms or using genuinely anonymised material for which no re-identification is reasonably possible. Removing a name is not sufficient to anonymise material.
You remain responsible for complying with your own professional and regulatory obligations regarding patient confidentiality, and for obtaining any consent required before sharing clinical material of any kind.
We may remove any content that we consider may contain patient-identifiable information, without notice and without needing to establish that it does.
Commercial Transparency. Where you post content or contact other Users in connection with a commercial interest, you must be transparent about who you work for and the nature of that interest. You must not present promotional content as independent clinical, technical or editorial comment.
Monitoring. We reserve the right, but have no obligation, to pre-screen, review, flag, filter or remove UGC at our sole discretion.
5. LICENCE GRANT
You retain all ownership rights in your UGC.
By posting UGC, you grant WoundCafe a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, adapt, publish, display and distribute the UGC for the purposes of operating, improving and promoting the Platform, and to permit other Users to view and interact with it in accordance with your chosen visibility settings.
This licence ends when you delete the UGC or close your account, except that: (a) we may retain copies in routine backups for a limited period; (b) the licence continues for UGC that other Users have shared or interacted with, to the extent necessary to preserve the integrity of those interactions; and (c) it continues in respect of any use already made before deletion.
We will not use your UGC in paid third-party advertising without your prior written consent.
6. INTELLECTUAL PROPERTY
Ownership. All intellectual property rights in the Platform, excluding UGC, are owned by WoundCafe or its licensors.
Limited Licence. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose, subject to these Terms.
Prohibitions. You must not copy, modify, distribute, sell or lease any part of the Platform or its content except as expressly authorised.
7. PROFESSIONAL AND MEDICAL DISCLAIMER
The Platform facilitates networking among professionals and organisations in the MedTech space. WoundCafe does not provide medical, regulatory, legal, financial, investment, commercial or procurement advice.
Content — including editorial articles, market commentary, case studies and corporate datasets — is for informational purposes only. Opinions expressed are subjective, based on public or third-party data available at the time of writing, and should not be treated as investment recommendations or as a basis for high-stakes business decisions. Content should not replace consultation with qualified professionals.
The Platform is not a medical device, is not intended to inform clinical decision-making, and must not be relied upon in connection with the care of any individual patient. Nothing on the Platform constitutes clinical guidance. Content posted by other Users is their own and does not represent the views of WoundCafe.
8. FEES AND PAYMENT
Subscription Plans. Some features may require payment of fees. Details of pricing and inclusions will be displayed on the Platform or set out in a separate written agreement.
Billing and Renewal. Where you subscribe to a paid plan, fees are payable in advance for each billing period. Unless stated otherwise at the point of purchase, subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled.
Cancellation. You may cancel a subscription at any time via your account settings or by contacting support@woundcafe.com. Cancellation takes effect at the end of the current billing period. You will retain access until that date.
Price Changes. We may change our prices. Where a change affects a renewing subscription, we will give you at least 30 days' notice before it takes effect, and you may cancel before renewal if you do not wish to continue.
Non-Payment. If payment fails or fees remain unpaid, we may suspend or downgrade your access to paid features after giving you reasonable notice and an opportunity to resolve the issue.
Taxes. Prices are exclusive of VAT and other applicable taxes unless stated otherwise.
Refunds. Except as required by law or expressly provided in a written agreement, fees are non-refundable.
9. PROHIBITED CONDUCT
You agree not to:
Use the Platform for unlawful, fraudulent or harmful purposes.
Post or transmit content that is defamatory, obscene, abusive or invasive of privacy.
Post, upload or transmit any information relating to an identifiable patient, or any special category personal data relating to another person, in breach of clause 4.
Violate or infringe the intellectual property or proprietary rights of others.
Send unsolicited commercial communications, bulk messages or recruitment approaches to other Users through the Platform's messaging features, other than as expressly permitted by us.
Use information obtained from the member or company directories to build, enrich or sell contact databases, or for any purpose other than genuine professional engagement with the individual concerned.
Reverse engineer, decompile or disassemble any part of the Platform.
Interfere with or disrupt the integrity or performance of the Platform or the data it contains.
Introduce viruses or malicious code.
Harvest data or information about Users without their consent.
Automated Access and Scraping. You must not use any robot, spider, scraper, crawler or other automated means to access, extract, copy, index or collect any data or content from the Platform for any purpose without our prior written consent. You must not attempt to bypass security measures, rate limits or technical restrictions. Unauthorised scraping or automated access may violate applicable laws, including the UK Computer Misuse Act 1990 and the US Computer Fraud and Abuse Act. We reserve the right to suspend or terminate your access, block IP addresses, and pursue legal and equitable remedies, including damages and injunctive relief.
What this means in plain English: Don't use bots or automated tools to copy, harvest or scrape data from WoundCafe. If you want data access, ask us first — we may be able to provide it through an API or an agreement. We monitor traffic, and if we find scraping we can block access and take legal action.
10. NOTICE AND TAKEDOWN
If you believe content on the Platform infringes your intellectual property rights, breaches confidentiality, contains personal information about you or another person that should not be there, or otherwise breaches these Terms, contact us at legal@woundcafe.com with:
(a) your contact details; (b) a link to the content; (c) an explanation of the issue; and (d) where relevant, confirmation that you are the rights holder or authorised to act on their behalf.
We will review reports promptly and may remove or restrict access to content pending review. We will treat reports of patient-identifiable information as a priority.
11. DATA PROTECTION AND PRIVACY
WoundCafe processes personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and, where applicable, the EU General Data Protection Regulation. For details of how we collect, use and protect personal data, please see our Privacy Notice.
Where we provide the Platform as an event application or community space on behalf of an event organiser or other customer, that organiser or customer is the controller of the personal data you provide in that context and we act as their processor. Their own privacy notice will apply to that processing, and additional terms may apply as set out in clause 13.
12. INTERNATIONAL USERS
The Platform is operated from the United Kingdom. We make no representation that the Platform is appropriate or available for use in all locations, and you are responsible for complying with the laws of the jurisdiction from which you access it.
Your personal information will be processed in the United Kingdom and in other countries where we or our service providers operate. Where personal information is transferred outside the United Kingdom or the European Economic Area, we apply appropriate safeguards as described in our Privacy Notice.
13. EVENTS AND ADDITIONAL SERVICES
Where the Platform is used in connection with a conference, exhibition, symposium or other event — whether organised by WoundCafe or by a third party — additional terms may apply to your participation in that event, including terms set by the event organiser. Those additional terms will be made available to you at the point of registration for the event.
Where additional event terms conflict with these Terms in respect of the event itself, the additional terms will prevail to the extent of the conflict.
14. THIRD-PARTY CONTENT AND LINKS
The Platform may contain links to third-party websites or services that are not owned or controlled by WoundCafe. We do not endorse or assume responsibility for any third-party sites, information, materials or services.
All corporate logos, brand names and product designations referenced in our articles or market analyses are the registered trademarks of their respective owners. Their inclusion is strictly for contextual reference and does not imply affiliation or endorsement.
15. MODIFICATION OF THE PLATFORM AND TERMS
We may modify the Platform or these Terms at any time. Where changes are material, we will provide reasonable notice by email or by posting a notice on the Platform. Continued use after the effective date constitutes acceptance.
16. SUSPENSION AND TERMINATION
We may suspend or terminate your account or access to the Platform immediately and without liability if: (a) you breach these Terms; (b) we are required to do so by law; or (c) we cease offering the Platform.
You may terminate your account at any time via your account settings.
Content on termination. On termination, we will deactivate your profile and remove it from the member and company directories. Content you have posted in shared spaces may remain visible, attributed to a deleted or anonymised account, where its removal would materially disrupt discussions involving other Users. You may request deletion of specific content at any time, and we will honour requests relating to your personal information in accordance with our Privacy Notice. Nothing in this clause limits your rights under applicable data protection law.
Provisions that by their nature should survive termination — including licence grants, indemnities and limitations of liability — shall do so.
17. DISCLAIMER OF WARRANTIES
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, secure or error-free.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by law, WoundCafe's total liability to you arising out of or relating to these Terms or the Platform shall not exceed the greater of (a) £100 or (b) the amount paid by you to WoundCafe in the 12 months preceding the claim. WoundCafe shall not be liable for indirect, incidental, special, consequential or punitive damages.
Nothing in these Terms excludes or limits liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter in respect of which it would be unlawful to limit or exclude liability.
19. INDEMNITY
You agree to indemnify, defend and hold harmless WoundCafe, its directors, officers, employees and affiliates from and against any claims, liabilities, damages, losses and expenses (including legal fees) arising out of or related to your use of the Platform, your UGC, or your breach of these Terms.
20. FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform its obligations, excluding payment obligations, due to events beyond its reasonable control, including acts of God, war, terrorism, strikes or internet failures.
21. GOVERNING LAW AND JURISDICTION
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
22. DISPUTE RESOLUTION
Before initiating court proceedings, you agree to attempt to resolve the dispute informally by contacting us at legal@woundcafe.com. If we cannot resolve the dispute within 30 days, either party may pursue formal legal action.
23. NOTICES
Notices to WoundCafe must be sent by email to legal@woundcafe.com or by registered post to our registered address. Notices to you may be sent by email to the address associated with your account, or displayed on the Platform.
24. MISCELLANEOUS
Order of Precedence. These Terms apply to all Users of the Platform. Where you or your organisation has entered into a separate written agreement with WoundCafe Ltd covering subscription, sponsorship, partnership, event services or enterprise access to the Platform, that agreement will prevail over these Terms to the extent of any conflict, in respect of the matters it covers. These Terms continue to apply to all matters not addressed by that agreement.
Entire Agreement. These Terms, together with our Privacy Notice and any separate written agreement referred to above, constitute the entire agreement between you and WoundCafe regarding the Platform and supersede any prior agreements or understandings.
Severability. If any provision is held invalid, the remaining provisions will remain in effect.
Waiver. Failure to enforce any right or provision will not be deemed a waiver.
Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign our rights and obligations without restriction.
25. CONTACT
If you have questions about these Terms, please contact us at:
WoundCafe Ltd Woodspeen West, Woodspeen, Newbury, RG20 8BU, United Kingdom
Email: support@woundcafe.com
Last updated: August 2026